Support

Something not right, or an idea? We read every message.

Email support@ribbonmark.app. It helps to say which iPhone and iOS version you have, and the version shown in Settings › About Ribbonmark.

Common questions

How do I update my place from Kindle, Libby or Audible?
Take a screenshot while you're reading, tap it, then Share › Ribbonmark. The page or time is read off the screen on your phone and you check it before it's saved. Settings › Sync › Share a screenshot shows the steps, and how to do it with a double tap on the back of the phone.

Can I bring my books from Goodreads or StoryGraph?
Yes. Export your library from Goodreads or StoryGraph as a CSV file, then in Ribbonmark tap + › Bring your books and choose the file.

How do I keep my books safe?
Your books live on your phone. Turn on iCloud backup in Settings › Your books, or use Back up now to save a copy anywhere. On a new phone, Ribbonmark offers to restore your latest iCloud backup.

I bought Ribbonmark Plus. How do I get it back on a new phone?
Open Ribbonmark Plus from the Reader tab and tap Restore purchases, signed in with the same Apple Account.

Do I need an account?
No. An account is only for reading with other people: friends, the nightly reading hour, the monthly swap and Ask.

How do I delete my account?
Settings › What people see › Delete my account. Everything stored with your account is removed from our server. Your books stay on your phone.

Someone posted something that shouldn't be there.
Press and hold the post, ask or answer and choose Report, or open their page and choose Block. Reports are reviewed within 24 hours. You can also email us.